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Why did Tradejini send an email asking for KYC information?

Email from help@tradejini.com asking for KYC information can be due to one of the following reasons

 1. KYC

  • Re-KYC pending.
  • Incomplete or incorrect address captured.
  • Address mismatch.
  • Unclear photo captured during EKYC.
  • Mobile Number or Email ID Verification Failed

2. PAN is Not Linked to Aadhaar

3. Unclear PAN.

4. Unclear address proof.

5. Unclear signature.

6. Confirmation of name.

7. Signature confirmation 

8. Nominee flag not updated

In these cases, we strongly recommend connecting with our support team by writing to us at help@tradejini.com. This allows us to swiftly resolve the matter and provide assistance for a seamless trading experience.


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