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I placed a withdrawal request 24 hours ago, why haven’t I received my money?

The reasons could be as follows :

  1. There is Exchange trading holiday
  2. There is Exchange Settlement Holiday 
  3. There is Saturday and Sunday between payout request and process.

Rest assured, we're committed to processing your request promptly, and your funds will reach you soon.

If you have any further concerns or need specific assistance, please connect with our support team by writing to us at help@tradejini.com

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