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Why was a message sent saying that the withdrawal request was processed when no request was made?

Sometimes, you might receive a message stating that a withdrawal request has been processed even if you haven't initiated one. This is in adherence to regulatory compliance requirments . All brokers, including Tradejini, are required to transfer any unused funds back to the client's bank account once every month/quarter. Hence, a confirmation message is sent to all clients as a routine procedure. If you wish to continue trading or investing, you can easily add the funds back to your account. 

If you have any concerns or queries, please connect with our support team by writing to us at help@tradejini.com.

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