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Why is an "Invalid App Code" error displayed on CubePlus?
An Invalid app code usually occurs when the entered TOTP code is incorrect, and this can happen for a few reasons:
- Time Change in the Code - Each TOTP code is valid for 30 seconds, after which it changes. This time-sensitive feature is in place for added security.
- Multiple TOTP Codes - If you have multiple TOTP codes, make sure you are entering the correct User ID Code associated with the code you're using. Double-check your User ID before entering the code.
If the issue persists, don't hesitate to reach out to us for assistance by writing to us at help@tradejini.com
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