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Why was the account in a negative balance after the market order was executed?
When a order is executed in Tradejini, our Risk Management System calculates brokerage, other charges, and the required margin for trades. The total margin is then blocked for the trade. However, in rare cases of extreme market volatility, orders may be executed at different prices, leading to a margin shortfall.
In such situations, we offer three options for our clients:
- Clients can square off the position.
- Clients can add more funds to cover the margin shortfall.
- If the margin is not received, our Risk Management System will automatically square off the position.
These measures are implemented to ensure the safety and betterment of our clients.
If you have further questions or concerns, please connect with our support team by writing to us at help@tradejini.com
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