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Why is the final application not getting E-signed?

E-sign functionality is dependent on Digilocker. We depend on digilocker to E-sign the final EKYC application. You may not be able to E-sign the final application because of one of the following reasons

  1. Internet issues at your end;
  2. Connectivity issues at the telecom providers end; 
  3. Digilocker Services are down and
  4. There is temporary maintainence at the end of Digilocker; 

What can be done in such a situation? 

  1. You can wait for some time to retry the e-sign process;
  2. Try to switch off and switch on your internet connection; or
  3. Try and connect to a different ISP (Internet Service Provider); 


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