How Can We Help You?

Q: In case my Aadhaar or PAN details have changed, how do I update this information within Digilocker and ensure it reflects accurately during the Tradejini account opening?

You will need to update the changes in Aadhaar or PAN as required and refresh both the Issued documents in Digilocker app before commencing the EKYC journey. The latest available information on Digilocker will be used to upload to the KRA's for the purposes of your EKYC process. To ensure accurate information being shared with the KRA agencies, we urge you to have your details updated at all times on Digilocker.

How Can We Help Today?

Search for answers or explore topics below

Search our knowledge base or explore help topics by category.

Quick Links:

CubePlus User Guide Mutual Funds User Guide Intraday Margin List Backoffice User Guide Demo Platform

Home

/ E Kyc Know Your Client

/ Ekyc Rejected Stuck

/ Rejection Reasons Rejection Reasons

<Back

In case my Aadhaar or PAN details have changed, how do I update this information within Digilocker and ensure it reflects accurately during the Tradejini account opening?

You will need to update the changes in Aadhaar or PAN as required and refresh both the Issued documents in Digilocker app before commencing the EKYC journey. The latest available information on Digilocker will be used to upload to the KRA's for the purposes of your EKYC process. To ensure accurate information being shared with the KRA agencies, we urge you to have your details updated at all times on Digilocker.

2.If I encounter the message 'Invalid Number,' what steps should I take to address this issue?

3.If I encounter the message 'Mobile OTP Invalid Error,' what steps should I take to address this issue and successfully proceed with the account opening process?

4.If I encounter the message 'User already exists,' what steps should I take to address this issue and successfully proceed with the account opening process?

5.What is the error “ Invalid PAN” and how do I rectify it.

6.What is the error “ Invalid Selfie” or “Invalid Signature” and how do I rectify it?

Still feeling stuck?

Try searching for an answer first. If you still need help, create a ticket, and we'll get back to you soon.

How Can We Help You?

How Can We Help Today?

In case my Aadhaar or PAN details have changed, how do I update this information within Digilocker and ensure it reflects accurately during the Tradejini account opening?

Still feeling stuck?

Ticket details