How Can We Help You?

How Can We Help Today?

Search for answers or explore topics below

Home
 / 
 / 

Where can I check the status of my mandate on CubePlus?

​The mandate status on CubePlus can be checked by clicking on "Mandate" in the SIP tab. On Clicking the mandate button you will see three categories:

1. Approved - This section displays all mandates that have been successfully approved by your bank. If you have more than one approved mandate, you can set one of them as the default for future SIPs. You also have the option to change the default mandate or create an additional mandate at any time.
2. In Process - Mandates that have been submitted but are still awaiting bank approval will appear here. No action is required from your side. It may take up to 5 working days for the bank to approve the mandate. Read more on in process mandates here.
3. Pending - Mandates in this section have not been approved by the bank, often due to incomplete authorization.
You can re-authorize a pending mandate by completing the setup process again. Once re-initiated, the mandate will move to the "In Process" section and, upon approval, to the "Approved" section.

This structured view helps you track and manage your payment mandates effectively, ensuring your SIPs run smoothly.​

Still feeling stuck?

Try searching for an answer first. If you still need help, create a ticket, and we'll get back to you soon.